Goodlettsville Plumber Near You
Burst Pipe Shut-Off Guide
A burst pipe is a stop-the-water-first job. Follow these steps in order, stay clear of electrical hazards, and call for emergency help once the water is stopped.
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Serving Goodlettsville and Davidson and Sumner Counties · Mon-Fri 7AM - 7PM · Sat 8AM - 4PM · 24/7 Emergency
Why order matters
Water keeps spreading while you decide, so stopping the water comes before cleanup and before a repair discussion. Safety comes before both: standing water near electrical sources and any gas smell change the order, because you should leave and call from a safe place first.
If you cannot find the shut-off
Do not panic and do not start opening walls. Contain what you can with towels and buckets, stay clear of electrical hazards, and call us. We can talk you through likely shut-off locations for your home type on the phone, and we will come out to stop the water.
Step by step: burst pipe shut-off
- Stay safe first. Do not touch electrical panels, outlets, or switches in standing water. If you smell gas, leave the home right away, do not flip switches or light anything, and call from outside.
- Find the main water shut-off. In many homes it is near where the main line enters the home, in a utility area, garage, or crawl space, or at the meter outside. Turn it off fully.
- Turn the water off. Turn the main shut-off clockwise until it stops, or move the lever to the closed position on a lever valve. Check whether water stops flowing at a faucet.
- Open faucets to drain pressure. Open a faucet at a low point and a faucet at a high point to let pressure out of the lines and to drain water that is already in the pipes.
- Shut off the water heater if advised. If a tech advises it on the phone, shut off the water heater as advised for your unit type. If you are unsure, do not guess. Ask on the phone first.
- Contain the water. Use towels and buckets where you can do so safely, move rugs and items away from wet areas, and keep clear of standing water near electrical sources.
- Document the damage. Take photos of wet areas, the split pipe if you can see it safely, and any damaged items, for your records.
- Call for emergency help. Call (615) 583-1830 for 24/7 emergency help. Tell us where the split is, whether water is fully stopped, and whether any electrical or gas concern is involved.
Related help: emergency plumbing, burst pipe repair, and leak detection. Nearby areas: Windsor Green and Twelve Stones Crossing.
Frequently Asked Questions
Where is my main water shut-off?
In many homes it is near where the main water line enters the home, in a utility area, garage, or crawl space, or at the meter outside. If you do not know where yours is, find it before an emergency, and make sure it turns. A stuck shut-off is a common surprise on a leak call.
Should I touch an electrical panel in standing water?
No. Do not touch electrical panels, outlets, or switches in standing water. Stay clear of standing water near electrical sources, and call for help from a dry area.
What if I smell gas during a plumbing emergency?
Leave the home right away, do not flip switches or light anything, and call from outside. Gas smell is a leave-first situation, not a fix-first situation.
Should I shut off my water heater too?
If a tech advises it on the phone, shut off the water heater as advised. If you are unsure how to shut it off safely, do not guess. Tell the tech on the phone and follow their advice for your unit type.
What should I do after the water is stopped?
Contain water with towels and buckets where you can do so safely, move items away from wet areas if you can, take photos of the damage for your records, and call (615) 583-1830 for 24/7 emergency help.
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